Questions & answers
Short answers to what people ask most.
Can I win real money?
No. Prezavahub has no real-money play of any kind. Games return virtual Acorn Coins only.
Can I cash out coins?
No. Acorn Coins carry no cash value. There is no route to withdraw, swap, sell or hand them to another player, and they never become goods or gift cards.
What do I pay for?
Only for extra Acorn Coins to use in the games, if you want them. Daily free coins mean you never have to buy anything.
Can I get a refund?
Coin purchases are final except where the law requires otherwise — for example an unauthorized charge or a technical fault that stopped coins arriving. The steps are in the Virtual Currency & Refund Policy.
How do I set limits?
Open your account and enter daily, weekly or monthly amounts. A lower limit applies at once; a higher one waits 24 hours. New accounts start with a monthly limit of 100 USD.
How do I delete my account?
In your account, choose “Delete account” and confirm. Any coins left are forfeited. You can export your data first.
What is the age requirement?
Accounts and coin purchases open at 18. Some jurisdictions draw that line at 21 instead; in those, 21 applies.
Do purchases change my results?
No. Draws come from a random generator that has no link to purchases, account age or balance.
Why can't I buy coins in Washington State?
Washington law treats purchasable virtual items in online games differently, so coin sales there are switched off. All games stay free to play with daily coins.
Can I send coins to a friend?
No. There are no transfers, gifts or trading between players.
Is there a mobile app?
Not at the moment. The site works in mobile browsers.
How do I take a break?
Use self-exclusion in your account: 24 hours, 7 days, 30 days or permanent.
Didn't find yours? Ask support.